Contact Us and Shipping Information

Please contact us with any questions regarding locating used parts, item specifics, unlisted services, seat restoration/repairs/customization, billing concerns, and any other general questions regarding our company or your concerns.

EMAIL US: For inquiries about seat restoration services &/or availablity -current inventory of seats, seat cover kits, parts, decals etc please contact us at sales@coolretrobikes.com

For Website Issues or LINK info email: webmaster@coolretrobikes.com

If you make an inquiry and you have spam filters in your email account, you may not get a reply, even if we answer your request . This is because our email address is a BUSINESS and ends in a .com and is as such treated as SPAM. If making an inquiry, please make sure our address sales@coolretrobikes.com is added to your list of 'allowable/ non flitered' email addresses so you will receive our reply to your inquiry.

PAYMENTS: We accept PayPal , M.O.s / Cashiers-Bank Checks for most items listed on our website.

For seat restorations services we accept a minmal deposit thru PayPal when we request it. Total due &/or balances due for services rendered are payable by M.O.s / Bank Cashiers Checks. Payment is only due after customer receives photos of completed seats to inspect before sending payment.

PayPal payments should be made to: sales@coolretrobikes.com

ALL M.O.s & Cashier's Checks should be made out to: T.D. BASH

Please DO NOT include payment envelopes in with a seat or part you are shipping to us for repairs or restoration. Send Bank Check /M.O. Payments in a seperate envelope.

VJMC MEMBERS DISCOUNT: To qualify for the discount, simply email us the LATEST PASSWORD to the VJMC On-Line Classifieds along with your order ! We currently offer 10% off PARTS and 5% off SEAT RESTORATION SERVICES if paid by M.O./ Bank Chk. 5% Discount applicable to items paid via PayPal due to their 4% Fee. 10% Discount is applicable to parts in stock , NOT special order items (ie: tires and other parts not listed but requested by customer) Most parts listed are in stock, but contact us before puchasing to allow for applicable discounts and to allow for stock check.

SHIPPING INSTRUCTIONS: If possible, please box your seat in a seperate box close to the size of the seat, with NO PACKING MATERIALS, then pack that box inside a larger box using newspaper, foam sheeting, bubble wrap etc as insulation. STYROFOAM PACKING PEANUTS are not preferred, but acceptable, as long as they are NOT in the same box as the seat! ANY TYPE of packing material that DIRECTLY CONTACTS SEATS for 4-7 days while in transit can leave PERMANENT IMPRESSIONS in your cover or seat foam, which may end up costing you MORE $$$ to FIX!

Keep in mind, when your seat is returned , we take the extra time & care to make a custom sized inner box specifically for your seat so no packing materials surround the seat itself. We then pack your boxed seat in a larger box with packing materials to insulate it from damage in shipping. This is just one of many example of our attention to details. This EXTRA CARE is what you are paying for with services from COOL RETRO BIKES!

SHIPPING POLICIES: Large heavy parts, seats etc are shipped Fed Ex Ground, UPS or USPS. We generally use USPS for small items sold thru our website. When purchasing small items / parts/ manuals etc thru our site, notice the line in red 'price includes shipping & handling'. Prices listed and paid for thru PayPal Shopping Carts OR payments made with Cashiers Check/M.O. do NOT REFLECT OR INCLUDE additional shippping fees for USPS Priority Mail , Delivery Confirmation, Insurance, or other services offered by USPS. Therefore, BEFORE using our PayPal Shopping Cart, consider if you want these additional services/ add ons and contact us first for a total. We will NOT be responsible for any items shipped thru USPS that are LOST, are NOT delivered, or are DAMAGED by USPS if you the customer have not opted and PAID FOR for additional services & coverages from USPS. Any & all parts including , seats, tires, batteries, decals/ stripe kits, logo stencils, are SHIPPED to the customer usually within 3-5 days of receiving cleared payment. The exception is seats which in some cases take more time to complete or to custom double box and pack. We no longer accept local pickup of orders including parts, seats etc at our shop.

DISCLAIMER / RETURN POLICY
Parts sold carry NO RETURN POLICY , so ask questions and make sure the part will fit your bike! Many NOS parts have Factory Parts numbers. Some do not. It is up to you the purchaser to know your bike & part you want to purchase and email CRB and ask questions ie: dimensions, specifics etc. We make every attempt to ID parts correctly, but we are not experts on identifying parts for every bike made. We will send several pictures measurements on a part in question to give fair and acurate representation. Most parts we sell are for cosmetic purposes, so are not subject to arriving as a 'not working' part. Therefore, we give consideration to any mechanical part sold that arrives 'not working', which is rare. RESTORED SEATS are not in this category, and are therefore NOT RETURNABLE. In the case a returned part is accepted, it must be returned in the original box and packaging and arrive in the condition it was sent in and a refund for the part ONLY will be given, no refund for initial or return shipping fees. If an exception is made on a return the item may be subject to a restocking fee of 10% -20%. Order cancelations are also subject to a $10.00 / 10% Service Charge. Please ASK QUESTIONS BEFORE PURCHASING, ALL SALES ARE FINAL!

Payment Policies

Payments for parts or services rendered by Cool Retro Bikes must be received within 30 days of the date appearing on emailed invoices or the part(s) or seat(s) will be considered forfeited by the owner or purchaser, and become the sole property of Cool Retro Bikes to sell to cover expenses for parts , materials and labor. Cool Retro Bikes will send up to 3 invoices via email in an attempt to collect payments due. CRB gives every consideration possible to our customers to allow them adequate time to pay for purchased items & / or services rendered. In some cases we will set up a payment plan for customers for their convenience.

Deposits / Lay Aways

See an item you want but don't have all the funds right now? CRB will 'lay way' an item with a 20% deposit. The balance must be paid within 30 days, unless prior arrangements with Customer service have been made otherwise. Seat purchases or restoration services require a $100 deposit to hold a seat or begin work on seat. Balance is due upon completion of services, within 30 days of receiving an invoice by email, and prior to shipping. Sorry, no COD's.